Welcome and thanks for visiting jococups.com (the ‘Site’)
Please read over carefully the details of the terms provided. By accessing or using this website, you are acknowledging to JOCO cups online that you have read, understood and agree to without limitation or qualification these terms and conditions. Your use of the Site subsequently indicates your acceptance to these terms, as they exist at the time. If you do not agree to the terms and conditions of this Site, please do not access or continue to use this Site, “jococups.com”.
These may be updated regularly by JOCO cups without notice to you. These terms and conditions govern your access to, and use of the jococups website, located at www.jococups.com. jococups.com is owned and operated by JOCO Group Pty Ltd.
We really pride ourselves on quality and delivering a premium product to you. So we are really sorry if one has slipped through the keeper.
JOCO warrants all products sold to be free of defects in material or workmanship for a period of one year from the date of purchase.
Choose wisely, as JOCO doesn’t issue replacements due to change of mind.
Checkout our Warranty page for further information.
In the event that you need to return a product, we have tried to make the process as painless as possible. Please contact customer care so we can get you sorted.
JOCO ships to most destinations around the globe. Our shipping page, details relevant rates and delivery times. Shipping costs will be calculated at checkout prior to payment.
Please ensure that the delivery address and recipient details listed in your order are accurate and complete. Jococups.com will not accept responsibility for late delivery, or non-delivery due to incomplete or incorrect details being provided.
Here at JOCO we have the upmost respect for your privacy and value our relationship with our customers. We are committed to responsible information practices. Because we gather certain types of information to process orders, we want you to understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather, how we use it, and how to correct or change it.
ALL personal information collected on jococups.com is transmitted over an industry standard 128 bit secure SSL connection using our bank, and never passed on to third parties.
The Information we collect
In general, you can browse our Web site without telling us who you are or revealing any personal information about yourself.
There are a few places where we give you an opportunity to provide to us your personal information. This refers to information that lets us know the specifics of who you are. When you engage in certain activities on our web site – such as ordering a product, joining our mailing list, filling out a survey, sending us feedback, making trade or information enquiries – we may ask you to provide certain information. If you choose to share any personal information with us, you will see that the amount and type of personal information we request depend on how you use our Web site. It is completely optional for you to engage in these activities.
If you elect to engage in these activities, however, we may ask that you provide us personal information, such as your first and last name, mailing address, email address, telephone, and other personal identifying information. When ordering products on our web site, you may be asked to provide a credit card number. Depending upon the activity, some of the information we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.
How we use the information
Our delivery partners use your address for delivery, but will not pass them on to any third parties. We do not pass on, sell or swap any of your personal details with anyone else. We use this information to identify your orders, provide you with JOCO updates (if requested) and to personalise your shopping experience with us.
We’re currently using Google Analytics Demographics and Interest Reporting to gather information for site improvement. You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings here – https://www.google.com/settings/ads
Credit card details are securely collected at the time of payment for the sole purpose of transmitting to the banks for processing. No credit card information is ever physically stored in JOCO’s database. We use Pay Pal for all transactions. More information on Pay Pal’s Legal Agreements can be found at Pay Pal.
We are committed to the Privacy Principles under the Privacy Act 1988 – available at: http://www.privacy.gov.au/publications/ipps.html
TRANSACTIONS & CURRENCY
All of our orders at jococups.com are processed in Australian Dollars (AUD). These orders include GST (Goods ad Services Tax).
Prices indicated on jococups.com exclude handling and delivery charges. Handling and delivery charges will be calculated once you have selected your preferred delivery options and will be displayed on-screen for you at the checkout. Our Shipping rates are indicated on our shipping page.
jococups.com reserves the right to change or alter prices of Products without notice. The price payable by you for a Product shall be the price applicable on the date the Products are confirmed as ordered by you.
Orders will be charged in full at the time an order is placed.
All Products displayed on the Site have been included in good faith on the basis that the Products as described will be available at the time of sale.
If a Product is not in stock at the time of your order, you will be notified of this by email, and advised of the expected shipment date. Your order will be fulfilled by jococups.com once new Product stock is received, and you will only be charged when your order is dispatched to you. You may at any time prior to shipment, cancel an order for a backordered item.
The contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our Site) use by the users of our Site.
The Website and the information contained in reference herein are for your personal, non-commercial use only. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying. Except as otherwise specifically permitted herein, you shall not broadcast, duplicate, copy, reproduce, edit, manipulate, modify, publish, rent, sell, publicly display, perform, distribute, transmit, or circulate to anyone the contents of the Website, or use the contents of the Website in litigation, or for any commercial or promotional purposes, without the express written consent of JOCO cups, its affiliates or its lawful successors and assigns.