Delivery & Returns

About

Author: • June 11, 2019

Thanks for shopping with JOCO.  Rest assured we plan on turning around your order as quickly as possible!

Our orders are shipped and delivered on business days; public holidays are excluded.

Within Australia we send your order via Australia Post. Standard delivery within Australia typically takes 1-3 business days, depending on where you reside. The orders are shipped from Melbourne so allow more time if your in WA, NT, or far North Queensland.

We do cater for those last-minute, I-need-it-yesterday orders – just select the express shipping option and you’ll have your order in about 1-2 business days.

Here is a guide to how long delivery will take and how much it will cost. Charges indicated are in Australian Dollars. Displayed costs include GST.

If you have any further questions in relation to shipping, you can contact us via filling out the ‘Contact Us’ form or by Phone.

Returns

In the event that you need to return a product, we have tried to make the process as painless as possible. Please contact customer care so we can get you sorted.

 

DESTINATIONSTANDARDEXPRESS
Australia3-6 Business Days1-3 Business Days
Orders less than $100 $8.50 $12.00
Orders greater than $100 FREE $12.00

 

DESTINATIONSTANDARD INTERNATIONAL AIR
New Zealand3 – 10 Business Days
Orders less than $100$18.00
Orders greater than $100$23.00

 

DESTINATIONSTANDARD INTERNATIONAL AIR
Asia /Pacific3 – 10 Business Days
Orders less than $100$18.00
Ordres greater than $100$23.00

 

DESTINATIONSTANDARD INTERNATIONAL AIR
Canada/Middle East3 – 10 Business Days
Orders less than $100$22.00
Orders greater than $100$28.00

 

DESTINATIONSTANDARD INTERNATIONAL AIR
Everywhere Else3 – 10 Business Days
Orders less than $100$25.00
Orders greater than $100$32.00

 

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